Return Policy

Return/Refund Policy

Payment for products and services is due in full at checkout or according to the payment schedule agreed upon before services are delivered.

Digital Downloadable Products

Because digital products are delivered immediately and cannot be returned, all purchases of downloadable products, templates, guides, program materials and other digital content are final and non-refundable.

Instagram Engagement Services

Our Instagram engagement services are covered by a 30-day service guarantee.

If the engagement delivered through your order drops or is not delivered as described, you may contact us within 30 days of the original purchase date to request a complimentary refill. We will review the order and, where eligible, refill the missing engagement at no additional charge.

Refund requests must be submitted within 15 days of the original purchase date.

Refunds are not available when:

• The customer provides an incorrect username, post, Reel or video;
• The Instagram account or selected content is private, deleted, restricted or otherwise inaccessible;
• The customer changes or removes the content before delivery is completed;
• The customer changes their mind after delivery has started or been completed;
• The customer purchases the wrong package and does not contact us before delivery begins; or
• Delivery is affected by changes made to the Instagram account or content after the order is placed.

Approved refunds will be returned to the original payment method. Processing times may vary depending on PayPal, the customer’s bank or the payment provider.

To request a refill or refund, contact us at hello [at] hitcontinue [dot] com and include your order number, Instagram username and the link to the affected post, Reel or video.

Nothing in this policy limits any rights available to customers under applicable consumer-protection law.